The technology group Wärtsilä has established its latest Expertise Centre (EC) in Singapore. Currently Wärtsilä’s ECs monitor some 900 installations with more than 2000 engines around the world, providing various value-adding support functions, including operational support and dynamic maintenance planning.
Based within the company’s Acceleration Centre facilities, the new Singapore EC complements Wärtsilä’s nine other EC units located in strategic locations around the world. Together, the centers support Lifecycle Solution agreement customers with advice and recommendations based on the analysis of data from monitoring the condition and performance of the specified machinery.
These ECs act as a contact point where power plant and shipowners and operators can receive assistance for day-to-day operations and unforeseen situations. They can also identify improvement possibilities, which can then be communicated accordingly. By enabling a holistic view of operations, and through performance guarantees, the centers aim at creating added customer value.
“Our aim is always to serve the customer better,” said Erik Ristiluoma, director, Contract Management, Wärtsilä Marine. “We do this by using the latest technology and proven methods to increase the asset’s reliability and availability, while at the same time reducing the need for unplanned maintenance. The new Singapore EC emphasises our commitment to long-term partnerships with our customers.”
The center, which became fully operational on November 1, can also host face-to-face meetings with customer personnel to discuss all matters relating to the operation and maintenance of their machinery.